"The United Nations Federal Credit Union is dedicated to serving the people who serve the world by enriching the lives of its members”.
The entire Contact Center team works to keep this mission alive by FILL IN THIS BLANK.
With the help and guidance of leadership and peers, we can ensure each interaction is delivered with FILL IN THIS BLANK and FILL IN THIS BLANK.
Even though our roles are FILL IN THIS BLANK, our priority is to FILL IN THIS BLANK.
We utilize our tone of voice principles such as FILL IN THIS BLANK , FILL IN THIS BLANK and FILL IN THIS BLANK thoughout every day conversations whether it be among peers or with our members. These conversations are crucial to the FILL IN THIS BLANK .
As a team, we demonstrate that we care by FILL IN THIS BLANK.
As a team, we demonstrate clarity by FILL IN THIS BLANK.
As a team, we demonstrate optimism by FILL IN THIS BLANK.
"It is about shaping how we deliver our message into one consistent experience. By shaping how critical information is delivered, our tone of voice reinforces the best aspects of a UNFCU experience."
-Following UNFCU's tone of voice is not about following a script, we look forward to hearing your team story and wish you the best of luck!
