Benepass Team,
! My card got declined. EMOJI
I ADVERB tried to buy NUMBER; PLURAL NOUN from STORE so that I can learn to VERB. This should have been eligible under my BENEFIT NAME since it helps my PART OF THE BODY feel ADJECTIVE. I’m going on vacation next week to LOCATION and would love to have my SAME PLURAL NOUN for the trip. Can you help me?
,
HI CUSTOMER NAME,
This is CX AGENT from Benepass - I’d be ADJECTIVE to help.
It looks like your card recently declined at SAME STORE because SAME NOUN is not eligible under your SAME BENEFIT NAME.
Your SAME NAME OF BENEFIT can be spent on a variety of items and services like PLURAL NOUN, SERVICE, NOUN or SERVICE. Purchases that fall outside of these categories are unfortunately not an eligible use of your benefit funds.
Hi SAME AGENT,
Gotcha. Well it was worth a shot!
Also, I like that the Wellness icon is a Lotus. But, I also think it’d be cute if you changed it to the EMOJI because the SAME EMOJI feels more like wellness to me.
Hi CUSTOMER NAME,
I agree, SAME EMOJI sounds like a great fit. I'll pass this along to our team.
Cheers,
